Updated
Effective Date: 4 August 2026
We use personal data to operate accounts, process payments, complete verification, prevent fraud, apply responsible-gambling controls and answer support requests. This policy explains the information we collect, the reason for each use, who may receive it and the choices available to you.
This policy covers our website, player accounts, cashier, promotions, verification, customer support, mobile access, cookies and linked services. Fortuna Games N.V., Seru Loraweg 17 C, Willemstad, Curaçao, acts as the operator. Privacy questions can be sent to [email protected]; verification documents should be submitted only through the secure route requested in your account.
We may collect names, dates of birth, residential addresses, email addresses, telephone numbers and account credentials. Technical records can include IP address, device, browser, operating system, login time, cookie identifiers and security events. Payment records include method, amount, currency, status and transaction reference; we do not display full protected card credentials in the player interface.
KYC can include photo ID, proof of address, payment ownership, source-of-funds information and the result of verification checks. We also process game history, bonus use, deposits, withdrawals, complaints, support messages, marketing choices and responsible-gambling settings.
We process information to create and secure accounts, verify age and identity, settle transactions, apply promotions, maintain game records, investigate fraud, meet legal duties, manage exclusions and limits, resolve complaints and improve service performance. The legal basis may be contract, legal obligation, consent or legitimate interests, depending on the activity and the law that applies.
Essential cookies keep sessions active and protect sign-in. Preference cookies remember language and display choices. Analytics tools measure page and feature performance; marketing technology records campaign attribution and opt-in status. You can change non-essential cookie choices through the consent tool or browser settings, although blocking essential storage can interrupt account access.
Data may be shared with hosting companies, payment processors, game providers, identity-verification services, fraud-prevention tools, support platforms, professional advisers and competent authorities. We disclose only the information needed for the assigned function. Where data moves across borders, we use contractual, organisational and technical safeguards required by applicable law.
Retention depends on account activity, legal and licensing duties, payment disputes, fraud risk, self-exclusion records and limitation periods. We use encrypted transport, access controls, monitoring, secure hosting, staff permissions and incident procedures. No internet system can remove every risk, so protect your password and contact support immediately after suspicious access.
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection. You may withdraw consent and opt out of direct marketing at any time. Some records must be retained for legal, payment, fraud-prevention or responsible-gambling reasons even after account closure.
Our services are for people who meet the legal gambling age. We do not knowingly create player accounts for children. External sites control their own privacy practices. Material policy changes appear with a revised Last Updated date and, when required, an account or email notice.
Email [email protected] or use 24/7 live chat. Postal correspondence can be addressed to Fortuna Games N.V., Seru Loraweg 17 C, Willemstad, Curaçao.
We may use rules and risk indicators to identify duplicate accounts, payment mismatches, unusual login activity, suspected fraud, chargeback patterns and safer-gambling concerns. A flagged event can lead to manual review, a request for documents or a temporary limit on a sensitive transaction. Where applicable law provides a right to challenge an automated decision, contact our privacy team and request human review.
Contact us first so we can investigate access, correction, deletion or marketing concerns. You may also complain to the data-protection authority that covers your residence or the relevant processing activity. Exercising a privacy right does not remove records that we must retain for payment disputes, fraud prevention, self-exclusion, tax, anti-money-laundering or other legal duties.