Updated
We provide account controls that help you decide how much time and money gambling may take before a session begins. Gambling is entertainment with financial risk. It is not employment, investment or a way to recover debt; no game, strategy or bonus guarantees a win.
Only adults who meet the legal gambling age may register. We can request identity and age evidence. Parents and guardians should use device passwords, payment controls and filtering software to prevent access by children.
Set a deposit limit for a daily, weekly or monthly period. Loss and wager limits can create a second boundary, while session limits and reality checks interrupt extended play. Reductions normally apply immediately; an increase can involve a cooling-off delay. Contact support if a control is difficult to locate.
A cooling-off period temporarily blocks play for the selected time. Self-exclusion applies a stronger restriction for the chosen period and cannot be cancelled early. Account closure stops ordinary access but does not replace self-exclusion when gambling harm is involved. Ask support to remove direct marketing when taking a break.
Stop and review your account if you spend more than planned, borrow to gamble, hide activity, miss work or family commitments, increase stakes after losses, feel anxious away from play or treat a bonus as money already won. One sign is enough to set a limit or take a break.
- Do you gamble longer than planned?
- Do you spend money assigned to bills?
- Do you increase stakes after a loss?
- Have you borrowed money to gamble?
- Do you hide deposits or losses?
- Has gambling affected sleep or work?
- Do you feel restless when trying to stop?
- Have you ignored limits you set yourself?
- Do you gamble to escape stress?
- Has someone close to you raised concern?
Several “yes” answers call for a break and independent support. Do not wait for the financial position to become severe.
Previous slot outcomes do not make a future win due. A longer losing run does not improve the next roulette or blackjack result. Cashback returns only part of eligible losses. A large welcome bonus increases wagering exposure; it does not reduce the mathematical house advantage.
Bank gambling blocks, card controls, Gamban and BetBlocker can add protection outside the casino account. Independent support is available from GamCare, Gambling Therapy, Gamblers Anonymous, BeGambleAware and local health or debt services. In an immediate mental-health emergency, contact local emergency services.
Do not pay gambling debts or share payment methods. Encourage the person to speak with an independent service, secure household finances and use blocking tools. Support can explain account controls without disclosing another player’s private account information.
Use 24/7 live chat or [email protected] to request limits, marketing changes, cooling-off, self-exclusion or closure. Tell the adviser clearly that the request concerns responsible gambling so it follows the correct protective route.
Ask yourself whether you spend longer than planned, increase stakes after a loss, hide play from people close to you, borrow to gamble, miss work or study, or feel anxious when you stop. Also consider whether deposits have displaced rent, food, bills, debt payments or savings. One persistent warning sign is enough to pause and use an account control.
Do not lend money for gambling or take control of another person’s account. Keep a record of financial concerns, choose a calm time to talk and encourage independent support. We cannot disclose another player’s private account information, but we can explain our general protection tools and record a welfare concern through support.
Many banks provide merchant-category gambling blocks, transfer limits or spending alerts. Device-level tools such as Gamban and BetBlocker can add another barrier. Independent services include GamCare, GambleAware, Gambling Therapy and Gamblers Anonymous. If gambling creates an immediate risk of harm, contact local emergency or crisis support rather than waiting for an account response.
Tell support whether you need a deposit limit, cooling-off period, self-exclusion or marketing stop. We confirm the control and its duration through the registered contact route. Attempts to bypass an exclusion with another account can be closed when identified. Protection records may be retained after closure so that an exclusion remains effective and regulatory duties can be met.