Updated
Effective Date: 4 August 2026
These Terms govern access to our site, account registration, deposits, gameplay, bonuses, verification, withdrawals, responsible-gambling controls and support. By creating an account or using the service, you accept these Terms and the policies incorporated into them.
You must meet the legal gambling age that applies to you and have legal capacity to enter this agreement. You are responsible for providing accurate information and using the service lawfully. We may request age, identity, address, location and payment evidence.
Register one account in your own name. Keep login credentials private and update contact or address details promptly. Accounts cannot be sold, shared or transferred. Duplicate accounts, false information or use of another person’s payment method can lead to review, restriction or closure.
We may request photo ID, proof of address, payment ownership and source-of-funds evidence. Enhanced checks can apply to higher transaction values, unusual activity or legal requirements. Deposits, bonuses, gameplay or withdrawals may be restricted during review. Submit documents only through the secure channel requested by us.
Use a supported payment method held in your name. Minimums and maximums appear in the cashier before confirmation. A payment can fail because of issuer controls, incorrect data, balance limits or security review. Chargeback abuse, reversed payments and fraudulent funding are prohibited.
Each promotion has eligibility, activation, deposit, wagering, expiry, maximum-bet, contribution and cashout rules. One reward may be claimed per eligible player, household, device or payment source where the promotion states this. Excluded games or stakes above the active limit can cancel bonus funds and related winnings. A withdrawal request can end an active bonus.
Provider and platform records determine accepted bets, completed rounds and settled results. Malfunctions, incorrect balances, payment errors or manifest game faults can lead to corrected transactions or voided rounds. Stop using an affected feature and contact support after noticing an error.
Submit withdrawals through the cashier. We may return funds through the deposit route where required and may complete KYC before release. Processing depends on method, account status, limits and payment checks. Incorrect wallet addresses, networks or bank details can cause irreversible loss or returned payments.
Fraud, collusion, multi-accounting, false documents, money laundering, chargeback abuse, bonus manipulation, bots, scripts, technical exploitation and interference with games or security systems are prohibited. We may investigate, suspend, void affected transactions, remove bonuses or close accounts when evidence supports action.
Deposit, loss and session limits, cooling-off and self-exclusion controls can be applied through the account or support team. You may request account closure, although financial, legal, fraud and exclusion records can be retained. Self-exclusion cannot be reversed during its stated period.
Send a complaint through live chat or [email protected] with the account email, transaction reference and relevant evidence. We review platform and provider records before responding. Our liability is limited as permitted by law; network faults, third-party interruptions and events outside reasonable control may affect service. If any clause is unenforceable, the remaining Terms continue. Updated Terms display a new date and apply as required by law.
Send a complaint through the registered support route with the account email, date, amount, payment reference, game round or promotion involved. We may request documents or provider records before issuing a decision. Do not initiate a chargeback as a substitute for the complaint process when a transaction is still under review. Fraudulent or abusive chargebacks can lead to account restriction and recovery action.
The law and dispute forum stated in the account terms apply to the relationship, subject to mandatory consumer rights in the player’s jurisdiction. If one provision is held invalid, the remaining provisions continue to operate. A delay in enforcing a term does not waive our right to enforce it later. The English text controls where the account terms identify it as the governing version.